Skip to content
Write review For Business
  • Login

Contact Austrian Airlines Customer Service

How to Reach a Person at Austrian Airlines

Verified Contact Information

Toll-Free Number:

  • 1-800-843-0002
Call customer service

Customer Service:

  • 1-310-616-5585
    Assistance For Individuals With Disabilities
  • +4 351 766 3100
    English
  • +3 318 514 9840
    French
  • +4 351 766 3000
    German
  • +39 010 974 8330
    Italian
  • +43 170 148 1000

Austrian Airlines Email:

Customer Service
Send Message

Austrian Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Austrian Airlines Phone Number
1 (800) 843-0002
Average Hold Time
00:02:57
Average Calls duration
7 minutes
Most Popular Austrian Airlines Email Address
austrian.airlines.refund.bsplink@austrian.com
Austrian Airlines Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Austrian Airlines?

Most Popular Number:

(800) 843-0002
Total calls: 525 Issues resolved: 28 Last call: May 10, 2026

Users seeking general support from Austrian Airlines, such as flight bookings, changes, baggage assistance, refunds, or compensation, can dial the toll-free number (800) 843-0002 for efficient assistance. This helpline is also available to request special services and travel information within working hours. Individuals with disabilities can contact the customer care team for help using the helpline at (310) 616-5585. Austrian Airlines’ contact number, +4 (351) 766-3100, is available to guide users in English. Lastly, customers requesting information and assistance in French can reach the relevant agent at +3 (318) 514-9840 during working hours. Be sure to have your six-character booking code, passenger name, and travel dates ready, along with the questions you’d like to find out answers to.

The Austrian Airlines email address, austrian.airlines.refund.bsplink@austrian.com, is the only option to communicate with company agents for all purposes. Clients can use this email to submit their queries, complaints, feedback, and suggestions to the agents during working hours. However, the response time can vary depending on the complexity of the issue and the volume of requests. This channel of communication is suitable for inquiries that do not require immediate attention and resolution. Generally, Austrian Airlines' customer service team responds to email inquiries within a few hours.

Clients seeking to consult Austrian Airlines’ support at the corporate headquarters can visit the address, Office Park 2, Wien, Wien A-1300, Austria. It is recommended to consult agents in person when the problem is sensitive or too complex to resolve online. Users can also relay such concerns via mail to the corporate office. However, if the issue is general and can be resolved online, consulting via phone, email, or the Austrian Airlines chat is the best option.

Austrian Airlines’ customer service hours are not specific. Instead, the user support team is available to provide efficient assistance 24/7. However, the efficiency of responses depends on the complexity of the issue and the method used to convey it. Therefore, it is essential to consider that when reaching out.

To reach the user support team online, visit the Austrian Airlines website and click Help & Contact on the homepage. That will direct you to a new page with details on current flight information, including travel advisories, flight status, check-in, baggage, extra services, bookings, and cancellations. Among these, users can select the most relevant option to access detailed information on that. Those seeking to contact Austrian Airlines’ customer service for technical assistance can complete the form at the bottom of the page by providing their full name and booking code/ticket number, and clicking “Continue” to submit their issue to the relevant agent.

PissedConsumer Club

Contact Information

Austrian Airlines Website:

Austrian Airlines Help Center:

Corporate Office Address:

Austrian Airlines
Office Park 2
Wien, Wien A-1300
Austria

Summary of Austrian Airlines Customer Service Calls

740 TOTAL
CALLS
06:39 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Austrian Airlines?

Request for Information Question:

  • “Tiket confirmation”
  • “Email confirmation of booking not received bank confirmed payment made”
  • “Questions about reservation”

Return/ Replace Question:

  • “Booking change”
  • “Change travel date”
  • “Change flight”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Need to cancel”
  • “Ticket cancelled by Austrian airlines”

Shipping and Delivery Question:

  • “Allowable suitcase sizes”
  • “Baggage not arrived”
  • “Need the number of your package deal office in Atlanta”

Product/ Service Question:

  • “Connecting flight delay”
  • “Lost flight connection”
  • “Complaint”

Payments and Charges Question:

  • “Paid for business class”
  • “Over billing”
  • “Airfare dispute/reimbursement”

Refund Question:

  • “Refund”
  • “Money back”
  • “Ticket rescheduling or refund”

Staff Question:

  • “Layover complaint and abusive desk staff”
  • “Baggace services”
  • “Wonderful service and hospitality,thank youSuzana &Dejan Dragacevac”

Website/ Application Question:

  • “Flight number is 088 . Ticket say 28of November. Website says 27”
  • “Cannot add my reservation number to my Austrian airlines site”
  • “Problem logging into website”

Account Question:

  • “To correct the of account holders”
  • “Cannot sign in online”
  • “Lost baggage for a military member”

Other Question:

  • “Tickets”
  • “Ticet”
  • “Want to add another passanger to an already booked flight”

Compare Austrian Airlines Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Lufthansa
Lufthansa Customer Service
stars-rating-fill
4.1 out of 5
Miles and More
Miles and More Customer Service
Ryanair
Ryanair Customer Service
stars-rating-fill
4.0 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Austrian Airlines? What happened? What can we help you with?
Submit review Don't show this popup
Austrian Airlines
Reviews Contacts Community